FAQ
Who are we?
We are one of the leading independent domestic appliance repair & sales specialists in the area. Our local experienced domestic appliance engineers, provide a quick, professional appliance repair service to dishwashers, washing machines, ovens, range cookers, fridge freezers, hobs, cooker hood extractors, tumble dryers, wine coolers, and microwave ovens both integrated, built-in or free-standing.
Is work guaranteed?
Yes. The labor charge repair is guaranteed to cover the initial fault for 90 days from the fitting of the part(s) or completion of the call. Certain parts may also come with a 1-year warranty.
Can you repair gas appliances?
Yes. We can repair a wide range of gas appliances including cookers, ovens, and hobs. If you have a gas fuelled domestic appliance that needs repairing you can rest assured all our gas appliance engineers are highly trained and certified to Gas Safe Standards.
How quickly can your service engineer attend to my appliance?
Depending on demand and time of year we can arrange for our service engineer to visit you the following working day following your labor charge repair booking.
Do you cover all kitchen appliances of any age?
We cover all domestic appliance makes and models of any age however, the result of the repair will depend on if we can still source the parts required from the manufacturers. Some older domestic appliances can be retrofitted with parts from other domestic appliances from time to time.
What payment methods do you take?
Payment for your repair is required at the end of the call, our engineers accept credit & debit cards, cash, cheque, and Zelle.
If I need a part(s) ordered how long will this take?
This will mainly depend on the age of your domestic appliance and the manufacturer's stock of spare parts. Our engineers have a stock of the most common parts for the most common brands but we cannot guarantee that we will have the required part on board at every call. We stock parts for most common brands and normally can get them within 48 hours of his initial call-out as long as the manufacturer has them in stock. Our service engineers will order the part(s) and subject to availability we will deliver this to them within 2 working days. They will then contact you to arrange a suitable date to fit the part(s) and complete the repair. This can be considerably longer for certain brands.
Do your engineers come with all the right tools?
Yes! All our engineers carry a full range of tools to tackle a huge number of different jobs. They also carry a wide selection of parts on their van so that your appliance can be back up and running as soon as possible.
My appliance is 10 years old. Can it be repaired?
Our skilled engineers will try their best to repair every appliance they can, as long as the parts are still available.
